✦ Dynamics 365  ·  Power Platform  ·  MB-220 Certified
AnnLees

"I make Dynamics 365 actually work —
for real this time."

Microsoft Dynamics 365 & Power Platform consultant.
15+ years. Straight talk. Real results.

15+
Years experience
12+
Organisations served
3
D365 modules certified
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AnnLees — the brand

20 years the name
has meant something

A name earned
with love and graft

AnnLees was a clothing boutique in Trinidad. My mum and I ran it together for 20 years. The name carries that history — heart, love, and doing things properly. It's not a brand I invented to sound good on a proposal. It's a name I earned, alongside someone I adored. The logo and the name stay, proudly.

I'm Lisa. I work with small and medium-sized organisations who are serious about using Dynamics 365 and the Power Platform to genuinely improve what they do. Not tick a box. Actually improve things.

I've been doing this for over 15 years. Here's what I'll promise you: I'll tell you the truth. If something wouldn't work, I'll say so. If timelines are tight, we'll talk about it. I don't overpromise — but I absolutely deliver on what I say I will. I bring the technical depth and I bring myself: straight talk, a bit of laughter, and someone genuinely invested in your team getting this right.

🏅 MB-220 Certified 💼 Sales Module 🎯 Customer Service 📢 Customer Insights Journeys

Technical depth.
Plus myself.

Straight talk, a bit of laughter, and someone genuinely invested in your team getting this right. No waffle.

Dynamics 365 Implementation

Sales, Customer Engagement, Customer Service — end-to-end delivery that fits your organisation, not a copy-paste job from the last client.

Sales Hub Customer Service Customer Insights
🔌

Power Platform

Power Apps, Power Automate, and Power BI — tools your team will actually use, connected to data that actually matters.

Power Apps Power Automate Power BI
🗺️

Product Owner & Functional Lead

Bridging business need and technical delivery. I speak both languages fluently — and I keep things moving when they'd otherwise stall.

Product Ownership Backlog Management Stakeholder Comms
🔄

Agile Delivery

Sprints, ceremonies, retrospectives — the real kind, not the kind where nobody's honest. Done properly, Agile works.

Scrum Azure DevOps Continuous Delivery

Organisations that needed
Dynamics done properly.

From national charities to global investment banks — across sectors, at pace, with care.

Straight from the people
who know.

Fifteen years of work, in the words of the people who were there.

"

I had the pleasure of collaborating with Lisa for a year on our company's CRM system. Her expertise was instrumental in deepening my understanding of the platform and implementing key developments. Lisa's dedication and positive attitude made her an absolute delight to work with. Thank you Lisa!

"

Lisa is brilliant with tricky customers, she has the ability to develop a positive, productive relationship where others have failed. Lisa is hardworking and has excellent attention to detail. It was a privilege and pleasure to have Lisa as part of my team!

"

Lisa is a customer favourite. We worked together on a complex Dynamics CRM agile project, helping the customer through the early stages of creating user stories through to deployment of the solution. Lisa has a lovely friendly nature and always goes out of her way to engage with the customer fully. She patiently and carefully explains new concepts, training the customer face to face and by video guides she produced. She works well within a team, supporting team members to achieve the best solution for the customer. I wish her well in future and I'm confident that she will be a valuable asset to any organisation she joins.

"

Lisa worked with me as a Dynamics CE Functional Consultant a couple of times. She's absolutely passionate about Dynamics. She has a rare combination of humility, patience and research skills. Her empathy gives her the opportunity to create great bonds with the stakeholders and therefore a trustworthy relationship with the client and the team itself. I've seen Lisa going above and beyond her role when the project needed someone to support Business Analysis and Training, and although this was not her main role, she undoubtedly decided to step in and support with excellence. I'm thrilled with Lisa's job, she ensures all her work is completed within the hour and couldn't simply ask for more.

"

Lisa has been fantastic to work with. She is easy going yet very proactive and gets things done. She's been a valuable member of the team and I've found her to be an expert source of knowledge on all things Microsoft D365. I would happily recommend Lisa.

"

Lisa is a skilled Dynamics 365 Business Analyst and Functional Consultant with excellent stakeholder communication skills. Lisa's experience of working on agile D365 projects as a workstream lead documenting complex business requirements and translating them into clear functional designs that developers can work from. She also brings her humour and companionship to the project team.

"

Lisa has personal qualities that make her well-suited to leadership and she naturally fell into the role of 'point person' that many of us would go to with questions. She's not afraid to take risks and often suggests new directions to explore. Lisa was instrumental in maintaining the BAU processes for the product and was very passionate about user adoption. She's committed to quality, growth, and progress, and inspired her team members to strive for the same.

"

I've worked with Lisa for about 2 years. Lisa has a great balance between IT and soft skills, which is extremely valuable when dealing with end users and stakeholders in general during several stages of a product lifecycle, starting from gathering requirements, support, and training. Lisa's level of empathy, along with her Dynamics knowledge, makes her a key team member, especially when facing particularly tough challenges.

"

I have worked with Lisa over a number of years on numerous Dynamics CRM related projects. Most recently Lisa helped us develop the transition of Dynamics CRM 2011 on premise to CRM on-line 2015. Her proven business and data analysis skills ensured the transition was executed with efficiency in order to meet the tight deadlines. It would be a pleasure to work with Lisa again in the future and I would highly recommend her for any Dynamics CRM related role.

"

I have worked with Lisa on numerous Dynamics CRM projects and her dedicated, pragmatic and down-to-earth style has meant it's always been a pleasure. She is quick to offer help and can be depended upon to deliver in a timely and efficient fashion. Recently, Lisa has been working with the latest releases of Dynamics CRM online and I would have no hesitation on recommending Lisa for a Dynamics CRM functional analysis role.

"

As we implemented Microsoft CRM around the world, Lisa helped us in many aspects, including requirements gathering, user experience, training, and documentation. Lisa's commitment to the project and dedication to our success often made me forget she was a consultant and not a company employee. During her years with us, she was reliable, flexible and always willing to take on new responsibilities without hesitation. In particular, her ability to work across countries and cultures helped us tremendously. And even better than her business expertise is her infectious laugh, creative nature, ease in bonding with team members and optimistic attitude. I hope we get to work together again on a future project.

"

Lisa is capable of establishing rapport and credibility with her audience very quickly and effectively. She also has keen appreciation for the importance of the wider business context when delivering training.

Let's find out if
we're a good fit.

No hard sell. No jargon-heavy intro call. Just a straightforward conversation about what you need — and whether I'm the right person to help.

lisa.ram@annlees.com
Available for new contracts